FAQ

IT’S NOT JUST ABOUT THE PRODUCT, IT’S ALSO ABOUT THE ECO-EXPERIENCE

What if I need to modify my order?

During shipment, any changes within your order is prohibited. So before shipment, make sure that every detail you want to modify in your order must be accurate.

What if I need to change my shipping address?

During shipment, changing your shipping address is prohibited.

Can I get same day delivery?

One can’t have the same day delivery. Orders comes in a process same as to every online store. The shipment, payment and delivery takes a lot of time specially for overseas.

Do you have any rewards or points upon purchasing?

As of now, there’s no rewards or points system available within Go-Compost.

Can the payment be done right after I receive my order?

The payment can only be done through online. No cash on delivery is allowed.

How long will it take for my order to be delivered right after the payment?

There’s no specific time. It hardly depends on your location. The only thing that we can assure you is that the product will be delivered in the same high quality as you expected.

Up until when can I return my purchase/s?

You have a total of 14 days from the item’s delivery date to return it and request for a refund. Anything after that will be disregarded.

Will I be able to return damaged product/s?

Depending on what circumstances you’re in: If you were the one who inflicted the damage, then it can’t be returned—- But if it was delivered damaged, you have to show any kind of proof to support your complain and ask for a return/refund.

Will I get a full refund?

Charges such as shipping and handling fees, gift wrap fees and taxes paid are not refundable.

Still have a question?

Please contact us for more information.

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